A gift for you — every first order includes a complimentary Soso Lip Balm. Welcome to the practice.  

Let's Begin a Conversation.

 

 

Questions about your order, products, or your poetry and reflections? Send us a note below and we’ll get back to you within 1–2 business days.

Reach out with your questions, concerns, or simply to share your skincare journey with us. We believe in the power of connection each message is an opportunity to deepen our understanding of your skin's unique needs.

We honor your time and will respond with the same care you give your skin. Expect a thoughtful reply within 24–48 hours.

Customer Care

Email: Skinsoulpoetry@gmail.com

Customer Care Hours
Monday – Friday
10:00 AM – 5:00 PM (CST)
Messages sent outside of these hours will be answered the next business day.

Order Support

For questions about an order, please include:

  • Full name

  • Order number

  • Product(s) in question

  • Brief description of the issue

Frequently Asked Questions

Product & Ingredients

What skin types are Skin. Soul. Poetry. products suitable for? ▼
Our products are designed to be gentle and effective for all skin types, including sensitive, dry, oily, and combination skin. Each formula is crafted with plant-based ingredients that work harmoniously with your skin's natural balance.
Do you use synthetic fragrances in your products? ▼
No, we never use synthetic fragrances. We believe in fragrance free which translates into irritation free.
How should I store my Skin. Soul. Poetry. skincare products? ▼
To maintain the freshness and efficacy of our products, we recommend storing them in a cool, dry place, away from direct sunlight. Our eco-friendly packaging helps protect the integrity of the ingredients.
Allergy disclaimer ▼
We list full ingredient details for every product to help you make the best choice for your skin. If you experience any irritation or reaction, please discontinue use immediately and contact us at skinsoulpoetry@gmail.com. We can offer store credit or a product exchange, although refunds are not available due to the nature of our small-batch skincare.
What ingredients do you avoid in your formulations? ▼
At Skin. Soul. Poetry., we avoid harmful ingredients such as parabens, sulfates, phthalates, synthetic dyes, and artificial fragrances. We prioritize clean, plant-based ingredients that are both safe and effective.

Policies & Support

What are the shipping options and how long does delivery take? ▼
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days within the continental US, while expedited options are available for faster delivery. All orders are shipped in eco-friendly packaging.
What is your return policy? ▼
We want you to love your Skin. Soul. Poetry. experience. If you're not completely satisfied with your purchase, please contact us within 7 days of delivery. We Gladly Replace Or Resend Items If: Your order arrived damaged, You received the wrong item, your item was missing, There was a fulfillment or shipping error on our end. In these cases, we will send a replacement or issue store credit.

Our Values

Are Skin. Soul. Poetry. products cruelty-free? ▼
Yes, absolutely. We are proudly cruelty-free and do not test our products on animals at any stage of development. We believe in ethical beauty and only partner with suppliers who share our values.
How does Skin. Soul. Poetry. ensure sustainability in its packaging? ▼
We're committed to sustainability in every aspect of our business. Our packaging is made from eco-friendly materials, including recycled and recyclable components, and we are always exploring new ways to reduce our environmental impact.

Skincare that is a poem to the body.™